Yes, it's very bureaucratic. Great people, but it's very bureaucratic. Again, the way they've done things at Veterans Affairs is that sometimes they dump it on a person at the worst possible time, when the person's severely injured and maybe lost his limbs. Then they come with these files. They say, “Well, you've lost your limbs.” This is Veterans Affairs. That's when they make the introduction. That couldn't be a worse time. Veterans Affairs should be making this introduction during recruit training and then carrying on throughout their career, so when they do become injured, it's familiar. They know what's coming. The way they're doing it now just adds to it.
On February 1st, 2018. See this statement in context.