Thank you for that.
In discussion with many veterans who have experienced the barriers that Veterans Affairs puts up in front of them in their transition out of the military into civilian life and their entitlements or what they have earned, we've heard the ombudsman speak in various forums about some of the things that could easily be done yet fall on deaf ears.
More than once, I've heard the term “the four horsemen of the apocalypse”. Would you care to tell us whether or not you've ever heard that term describe the inner workings at Veterans Affairs?