One of the big issues we see is the lack of uniformity in the services that veterans receive from Veterans Affairs.
For example, when my husband released, his case manager was fantastic. She went head to toe, talked about his service, and told him of every benefit that he could possibly be entitled to. We have veterans who come to us and say that they went to Veterans Affairs and the case manager said here's your paperwork and come back when it's filled out. They have no idea what they're entitled to. If they don't know, they don't know what to ask for. I think that's one of the biggest concerns we have with Veterans Affairs.