The biggest change we've seen is the fact that the department has actually acknowledged the fact that there are veterans who are homeless or in crisis. When we first started this in 2010 and we approached the department in Nova Scotia, we were told that there were no homeless veterans. They had visited shelters, dropped off brochures, and nobody contacted them. Their conclusion was that there were no homeless veterans.
Fast-forward to 2014, and they're awarding us a contract to provide this service for veterans who are homeless and in crisis. I think that's the biggest improvement. I know that when veterans identify as homeless to Veterans Affairs, there is a check in the box on their file so that they are given priority of services and they are looked at a little bit more closely, supposedly. It's been our experience that that's not always the case.