We have had experience with veterans who are not interested in connecting with Veterans Affairs. Sometimes they're in denial of the fact that they do need those services. Sometimes it's a case of their having heard the horror stories of dealing with Veterans Affairs, and they don't want to subject themselves to that.
When we have the opportunity to connect with a veteran, we tell them they're cutting off their nose to spite their face. Veterans Affairs has the benefits they need and are entitled to. Our volunteers will walk them through that process, act as an intermediary between the veteran and the Veterans Affairs case manager, a buffer to help smooth that relationship a little.