I would say the fact that, when somebody enters Veterans Affairs for a complete injury such as I received, I feel the burden of proof is already there. I've already proven that I have this injury. The fact is that every time there's a little change or I need another program or something else like that or I need another service added, then I am back at square one. All my other histories essentially are thrown out. That is problematic. There's almost this amnesia that exists within Veterans Affairs of why I'm dealing with them in the first place.
On February 8th, 2018. See this statement in context.