Having listened to hundreds of family stories, I think there are three things. One, definitely link recruitment with retirement. As Mark said, young people don't think about retirement. There are the three i's: I'm immortal, I'm infertile, and I'm invincible. It's hard to get them to think about retirement, but critically important to do so.
Number two, VAC and government can't do it alone. We need better partnerships with community and community service providers on four levels. We need to build awareness; we need to build competency; we need to build organizational capacity, so professional competency, organizational capacity; and we need to build communities that recognize, embrace, support, and encourage military and veteran families to assimilate. It has to come from the community.
Number three, and this gets back to what Mark was talking about, and also what Oliver was talking about in terms of the culture, case managers need to shift from the current role of gatekeeper to a new role of navigator and facilitator.