I do, and thank you for giving me the opportunity to do so.
I would suggest that VAC certainly recognizes that we need to do more in terms of service delivery and service delivery renewal. To that very end, we've had a service delivery renewal exercise under way over the past 18 months. We are focusing on a variety of approaches as to how to address this.
I would also say that we are just as frustrated when we find out and hear from veterans as to some of the difficulties that they have encountered, and we all try to go forward with care, compassion, and respect for veterans in all we do.