Thank you for that answer. I find your answers, frankly—and I'm saying this will all respect—to be exactly what we've heard characterized around Veterans Affairs from a lot of our witnesses, in particular by veterans themselves, and they carry the biggest weight, in my personal opinion, around this table. It's that Veterans Affairs is centred around a bureaucracy priority instead of a veterans priority.
We hear from people inside the public service from Veterans Affairs, time and time again, the testimony that's being delivered here today, who say, “No, we concentrate as hard as we can.” Then two totally independent ombudsmen give 190-plus recommendations for streamlining, for bettering the system, and we hear that a small fraction of those get implemented. Ombudsman Walbourne, has reported one of these recommendations in numerous reports as a simple procedure, yet the imperative seems to be delivered here today through your testimony that the priority should be on the bureaucratic process.
Do you have anything to say to that?