Certainly. I think the issue of case workers and service agents.... You're probably aware that there's now a program of guided support. This means that some of the people in VAC who are providing the service will also help guide our veterans through the system.
A case manager is really managing the person, not managing the situation. Obviously, a lot of those case managers over the years have been burdened with doing more than just looking after a particular case, both the individual and the challenges of psychological care and medical care; they're looking after the whole situation, including giving information on programs. Let us hope that what's happening now is that with the service agent giving guided support, the care manager will be able to actually put their effort on the people themselves as opposed to on the situations.