Mr. Chair, you have my email. We communicate often, and you're always at liberty to send me that information, or other MPs can.
The reality though is let's always be careful. Sometimes “no” is the right answer; it is not a popular answer, but it is the right answer. It's not that we don't want to give something to somebody, but sometimes the act does not permit us to do that; the person is just not entitled. And if the act doesn't allow me to pay something, it's illegal for me to pay it. Whatever I believe is irrelevant; it's illegal.
I would assume in your case a case manager in the greater Halifax area or Sydney is causing you angst; you can always send me a note.