The National Association of Federal Retirees developed a veterans outreach initiative in 2017 to determine what has, and has not been, working for veterans. I'm going to quote something under the heading of “respect” in this report: “There were two areas where veterans noted a feeling of lack of respect when dealing with VAC: feeling they have to fight for benefits, and some interactions with VAC staff. Many felt that processes were intentionally difficult to discourage applications or to deny benefits.”
I'm going to ask this of Ms. Desmond.