That's a good thing.
The whole question, though, is that you're saying there isn't that connection and you're suggesting it needs to be an individual from VAC who makes the effort to actually go face to face with these individuals and do the travel. I know that in terms of the issues you're talking about, in rural Saskatchewan, even veterans who are not part of the indigenous community have exactly the same issues. They have to pay to travel, to go to Saskatoon or to Regina. They may be reimbursed, but that's a process in itself, and then it's out of pocket for a lot of people who cannot afford that out-of-pocket expense in the first place.
That used to be different, so I don't know....