Yes. Thank you for the question. There has been analysis.
To be honest, I don't think we'll ever get the backlog to zero, because in an operational environment you always have files that—for good reasons—will be late. I just want to say—
On June 7th, 2018. See this statement in context.
June 7th, 2018 / 12:25 p.m.
Assistant Deputy Minister, Service Delivery, Department of Veterans Affairs
Yes. Thank you for the question. There has been analysis.
To be honest, I don't think we'll ever get the backlog to zero, because in an operational environment you always have files that—for good reasons—will be late. I just want to say—
See context to find out what was said next.