Thank you. I would imagine you're referring to our VAC assistance line, which is our 24-7 line. I will need to follow up. If indeed that is happening, that should not be the case. We will certainly check into that and ensure that folks, particularly in an immediate crisis situation, aren't being pushed off, put on hold or left in other situations that might lead to their not wanting to continue to speak to an individual. I appreciate your flagging it.
On November 20th, 2018. See this statement in context.