Thank you very much for the question. I can start, but I'd turn to Robert as well, who works in the field directly with staff.
It is unfortunate, I think, particularly when there are news articles that come out that paint a picture. We have staff here who are very passionate and who work their hardest to ensure that decisions are made in the best interests of veterans and their families. Taking time and building teams, we've developed a national orientation training program, which is something new. We are working through hiring all of the new staff and building that team, virtually as well as face to face. We're doing things such as holding off-site meetings and using various communications.
We actually just released a pulse survey as well. It's the second one with our employee council to really figure out the pulse of the staff. In response to that, then, what do we need to improve upon or what do we continue doing if things are going well?
Robert, I'll let you speak to some examples from your end.