Good morning to all of you.
Thank you very much for being here today.
My question is about the 20,000 pending claims. Can you tell us what types of claims are pending and how long they've been pending?
If I understand correctly, the claimant is at fault, shall we say, because their application isn't complete. From the time a claim is made, how long, on average, does it take to satisfy your criteria? Does it take a year? A month?
I have a follow-up question. What can be done or what exactly is being done to prevent this? Is it a matter of providing clearer information or changing the website?