When I began my tenure we saw this notion of what I called a perfect storm. We had a very high operational tempo in the Canadian Armed Forces and the combat mission was coming to a close. Many more veterans were presenting, and the challenge was that there was a latency. They presented with a mental health injury further on, combined with the reality of the new veterans charter coming in and people recognizing shortcomings across the board in the new veterans charter.
There needed to be improvements to the suite of benefits, combined with, at the time, the deficit reduction program where the department contributed 35%, and in some areas 40%, of staffing and operations and maintenance. All these things combined at a time when the troops were coming in, so we have done what we can, as Rick Christopher mentioned, to address this backlog with more production, but also using different tools.