I don't keep stats on our favourable rates. I try to tell my service officers that if it's favourable or it's unfavourable.... When it's unfavourable, we have a mechanism called departmental review, and we can take advantage of that. If not, we'll go to the VRAB.
But there are going to be times when there are no links to service. A win for me, if it is unfavourable, is sitting down and counselling the veteran on why it cannot be linked to service. I don't have those stats, but it's 4,000 files that we sent last year, not 1,400. I can say all the departmental reviews were 100% favourable because it was not based on partial policy.