I would personally say that it's a minimum of six months when case managers are hired, because there's a lot of legislation, policies and procedures they have to learn. There are a lot of programs they have to learn the ins and outs of. The department just put in, I think it was last year or the year before, a national training program. A lot of those are done via WebEx, so case managers will sit in front of their computers and learn via WebEx training.
In the department, they have standard training evaluation officers, so if case managers have questions, they can reach out to them.