Absolutely, a majority of the backlog is with the adjudicators who are trying to get veterans into the department and onto benefits. There is not enough staff in the adjudicating section. A lot of times staff in the department will do overtime and the employees who are already overworked have to stay away from their families even longer to try to push these claims through. They also need more staff. It's something we've been hitting the department with for a long time, saying that we need more front-line staff, and all over the place. Their morale is also low in the adjudication section because they're working with so many files, but there's not enough of them to push them through. They're feeling that they can't provide that service to veterans, and they go home disappointed that they weren't able to get to those other five claims on their desk.
If you look at the department's overtime budgets and the overtime spent, especially in and around adjudication, you see that it's a substantial amount, especially in and around the Christmas season, because they're trying to get those numbers down before the new year hits.