You're right that people get an answer in two minutes. The standard is two minutes, and over 80% of callers get an answer in less than two minutes.
On April 12th, 2021. See this statement in context.
On April 12th, 2021. See this statement in context.
Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs
You're right that people get an answer in two minutes. The standard is two minutes, and over 80% of callers get an answer in less than two minutes.
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