You're right that people get an answer in two minutes. The standard is two minutes, and over 80% of callers get an answer in less than two minutes.
On April 12th, 2021. See this statement in context.
On April 12th, 2021. See this statement in context.
April 12th, 2021 / 5:15 p.m.
Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs
You're right that people get an answer in two minutes. The standard is two minutes, and over 80% of callers get an answer in less than two minutes.
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