Thank you very much, Chair.
I want to thank all three of you for your presentations. It's very difficult to listen to some particulars, and I thank you for helping us to better understand some of the situations that you have faced and that others have faced. I very much appreciate the focus, as Mr. Brassard said, on finding solutions that can help us improve the lives of and the support for veterans and their families.
I'd like to look at some of the programs that exist today and get some feedback from you on those programs to see how we can improve those more.
I will start off with the VAC assistance program, which is a 24-hour line that allows you to connect with professionals and gives you access to these professionals. My question is for any one of the three of you. When you call these people, what kinds of questions are being asked? Are they asking you questions? Are they asking you what some of the challenges are before they assess you?
Also, are you talking to the same individuals every time you call? Can you tell us a little bit about your experience with that system?