Thank you for that. That's very helpful.
I agree, and I appreciate that so many of you are talking about how hard the workers are doing their work in VAC. I've heard again and again that it's not that they don't care; the bigger problem is the system they're put into.
What I've heard from multiple veterans is that it's starting to feel like they're going to an insurance place where they have to prove everything, instead of going to a place that's supposed to be there to support them.
One of the things that both you and Ms. Fitzpatrick talked about was the culture and how preventative it was for you to actually get your needs met. I know there are many recommendations, but I'm just wondering if you could talk a little about one specific thing you think would be pivotal in making a change for the services and the supports that should be there for veterans.