I've called VAC's number, the 1-866 number, thousands of times starting in 2003, right to my last phone call, which was in 2018. I'm going to tell you, it's such a flawed system from beginning to end.
You get on there. You have to give your husband's number, which is not a big deal, but you have to go over your story every single time. There are no case managers. There's never been a case manager. My husband has been out now 18 years, and he's never had a case manager. When people talk about case managers, I don't know anything about that. Every time I've ever called, I've had to start from scratch and tell my whole story, depending on what the fight was that time.
There have been multiple, different things from prescriptions to appointments to everything, even like.... This is one example. Veterans, if they go to their psychologist or their psychiatrist, every couple of months they'd put in and get money for fuel, that type of thing. My husband hasn't done that in probably 12 years because they made it so difficult. They keep changing it, and the last time I checked, which has been a long time now, they had to bring the paper with them. They had to make sure that the psychiatrist filled it out, and then the front desk had to sign it. Then my husband had to fill it out. He wasn't going at it, so we haven't availed of that in probably 12 years, for sure.