Thank you, Chair.
I'd like to extend a particular thanks to our witnesses today. These are difficult stories to tell. They're emotion riddled, and I think all of us feel the burden you bear in telling your stories. It's important for Canadians to understand the plight of many veterans' families.
I was particularly struck by the commentary around the negativity towards the bureaucracy—that oppositional feeling. I'm trying to explore this in a different way with you. Oftentimes large institutions, which aren't represented by any one individual but are a collection of individuals and rules and processes, work better if they're given positive feedback on where it is working, because that helps to identify where it's also not working.
I want to go through a list of some of the mental health services that Veterans Affairs provides, at least in this fiscal year and the fiscal year of 2019-20, where $84 million was invested in the following way. If our three witnesses could advise what areas are functioning well, that would be helpful I think.
I see here that there's funding for 11 operational stress injury clinics across the country, 10 of which are outpatient and one of which is in-patient. There is the operational stress injuries social support services. There's the Veterans Affairs Canada assistance service's toll-free telephone line. There's the veteran-specific mental health first aid. There are two mobile apps: the OSI Connect mobile and PTSD Coach Canada. There's the mental health directorate within the department. We've heard some commentary around that already. There's the operational stress injury resource for caregivers. There's the veterans and mental health online tutorial. There's access for medically released veterans and their families to 32 family resource centre sites across the country, as well as the family helpline and familyforce.ca website.
Could each of you comment as briefly or as long as you'd like on what is working?