Sir, when I showed up in this new posting that was Veterans Affairs, I looked at the history books and I saw that the first backlog in VAC happened in the early 1920s.
If you look, you'll see there's a history in the Veterans Charter, and it talks about the massive problem of the backlog in 1925. That's just to say that we are all hands on deck working hard in order to clear the backlog right now.
One of our challenges that I find, and I'll ask Steven to wade in here, is that out of an abundance of compassion, we accept incomplete applications. They may lack a diagnosis or lack all kinds of things, but our people are so committed and are so bound and determined that they get back to that veteran and ask for the information, because it's not there. Again, working with the Canadian Armed Forces and working with Library and Archives Canada, they are looking through these huge medical files and trying to find the reason for the claim.