It's everybody who would be involved in making a decision. It's the intake officers, the people who work on pay to ultimately pay out a file, the people who work as benefits program officers and a nurse adjudicator for a medical reference. It's everybody who might be involved in making a claim, either simple or complex, being able to work together so that the file doesn't go through any kind of physical or digital process of being handed off. That's where some delays can happen, when something goes from one person to another. Having everybody work together as a team is the easiest way of keeping everything in line, keeping everybody focused on making a decision on particular files and moving them forward from that point of view. It's bringing all of the expertise together to be able to make decisions as rapidly as possible.
On October 27th, 2020. See this statement in context.