No, I don't think that the department is aware of this. That's politics. You make agreements with people whom you know, and you botch things up. That's how it works. There aren't any reference checks. There isn't any follow up with veterans to see whether their dog is ultimately helping them or whether they would recommend the organization to someone. There isn't any survey to determine what the veterans think. I don't know how many veterans in Canada currently have or have had a service dog. Perhaps a survey should be conducted to find out whether they would recommend that veterans have a service dog and which organization they would recommend and why.
On June 14th, 2021. See this statement in context.