Thank you, sir. I'll give a short answer.
In terms of what's happening now in a lot of situations, I can use me as an example. With the change in legislation on April 1, a lot of the authority was removed from the regional level and placed in centralized units, such as the diminished earning capacity unit out of Winnipeg. They are completely removed from their veteran clients. There's no context. My case manager operates very much on a secluded island with no email or phone number to contact outside of the veterans service team. That really prevents and blocks communication interdepartmentally.
As well, the appeals process is far too gruelling for veterans and their families to go through. It needs to be streamlined.