Without those added policy changes, we've seen a drop from 23,000, I think, to 19,000 now. With these policy changes and strategies in the plan, we will see as well major improvements. We also need to keep in mind the people we're adding, which is 168 plus the 350, who will in effect be at work and ready to do the adjudication in January. We should see some major improvement in that area as well, wouldn't you think?
On November 12th, 2020. See this statement in context.