Thank you. That is extremely helpful for me.
When I look at the report.... The other thing you addressed so well was the idea of service standards. I think what you just told us is very informed of how long it's going to take. Ms. Weatherbie also talked about the fact that it takes a while to train people, and you can't base those high-trained folks...and how fast they can move through the system.
Then we heard Mr. Scott's story as well. What we see, and the workers have been saying it for a long time, is that they are doing their best to keep up, but the service standards are falling because they don't have the appropriate number of people. It depends on which department or which community they are in. There are so many variables.
Can you talk for a minute about those service standards and how long it will take to get to that level of service standards, so we don't see veterans like Mr. Scott falling through the cracks?