Thank you so much.
Mr. Scott, my last question in this round goes to you.
First of all, I deeply apologize for the experience you've had to live through. We see the service standards. I don't want to blame the workers. I think the workers are doing the best they can, and they have not gotten the support they require, which means the impact is felt by veterans.
Can you talk a little about the timelines of how long you've been waiting? You talked about being dropped off again and again by your case manager. Can you speak a little bit about what that feels like?