The biggest concern is that there are too many layers, too many processes and procedures being put in place. If you put one in place today, something will change tomorrow, and you have to try to re-learn the process and keep moving forward.
The biggest thing we keep hearing from our members across the country, then, is that the processes themselves in their entirety need to be simplified, from the time a veteran makes their application right through to the time they deal with Medavie Blue Cross and are able to get their services paid for.