Thank you for the question.
It was a very interesting time in history when we went to the Gulf War. It was the end of the Cold War. We were starting to digitize, I'm going to say, in the most basic ways in the military. Record systems changed. What happened is that when personnel who were tasked to go to the Persian Gulf crisis moved forward, the administrative system didn't catch up.
For someone like Sean Casey—or even me, as it turned out, which I hadn't realized—when we look at a record to see what's to be commemorated and how, it's based on the record that's input by somebody. In Sean Casey's case, it was just completely missed that he actually was on board the ship, on the Terra Nova, and was at the Persian Gulf, so he had to fight and say no, he was there. Remember, not everybody had a cellphone they could use to take a photo with a date and time-stamp. It was us with our little cameras, hoping the photo went well. He was missed, and he fought for many years to tell them that no, he was there.
It becomes very hard to prove for people who move around all the time when you're working off a paper copy and someone loses your document somewhere in transferring your information over to a digital copy. In my case, they said I didn't actually serve in Saudi Arabia, but they'd give me credit. I learned that as I was retiring 33 years later.
Why does it matter? It affects how they do calculations of everything from severance pay to your benefits, or in case you got injured. To give you an example, on my record it said I was in Germany. I got an out-of-country credit—woo-hoo—but I didn't get the special duty area credit.
You're going to find that more junior members did not know how to navigate the system. It makes it really impossible for VAC to truly calculate and for DND to figure out if you actually served in the Persian Gulf. I think one thing that can come out of this is that there needs to be special consideration given to screening through the files of people in that early nineties transition period so that we don't end up with Sean Casey being awarded his Gulf medal 33 years later.