I'm even more despondent, and here's why. We don't really know what's causing—correct me if I'm wrong—the issues, right? We've put money into this. It doesn't seem to have worked. Hopefully, we'll have more efficiency.
However, we don't know where the lag time is. Is it waiting for documents? Is it waiting for somebody to look at something after documents are received? That's the source of my despondency.
Does that make sense? We don't even know what's causing these delays in the middle, so how are we to ameliorate them?