First, I want to start by thanking you for your service. You mentioned that you were a veteran, so I think it's important to do that.
We followed along the lines that the department follows. We hold the department to what it says is its objective. For the department, a file is completed once it has all of the information. It ended at different dates, but we ended it normally where the department ended it, which was when a decision was rendered.
Like anyone, as you sit back and look at it in a common-sense way.... That is why we talked about what happens before the file is determined to be completed and the bit after they render that decision. A veteran thinks about that as the whole wait time, not just the wait time that the department measures. That's why we felt it was important to talk about the front end and the back end.