I would say what we saw as contributing to the long wait times was the following: There was the waiting for information, the back and forth, and some file mismanagement in some cases. As well, there was a large increase in applications. Also, funding was temporary, and half of the employees processing these applications were temporary. Those are the three things I would highlight as contributing to the long wait times.
On October 6th, 2022. See this statement in context.