We do quality assurance on the calls that come into our national contact centre network. That was indicated before. We do review those calls and work with our frontline agents to respond to those—
Assistant Deputy Minister, Service Delivery Branch, Department of Veterans Affairs
We do quality assurance on the calls that come into our national contact centre network. That was indicated before. We do review those calls and work with our frontline agents to respond to those—
See context to find out what was said next.