Perhaps I can just interrupt you. You saw my frustration earlier, and I apologize to Captain Beck if it sounded as though it was directed at him specifically, because it wasn't. It's a frustration with the system.
We have all these different people, and everyone's assessing things differently.
Here's what it boils down to. What has to be done or what needs to change so that the veteran...? They just want to be able to have this dealt with in a way that's easy for them to understand. What I'm hearing is “CAF does this. Manulife does this. VAC does that.” You can imagine how frustrating that gets to be for the veteran.
What has to be done so that doesn't happen, so that there is one determination made and you all figure out how to coordinate that? What would need to be done, and why can't we do it?