You could do a probability study to say that, in certain types of cases, certain factors apply. The ones we see the most are hearing loss and tinnitus. I've spoken to this committee before about how I believe this creates the greatest route to do some process that would be shorter on the front end. That's partly because we interpret the VAC policy and guidelines more favourably, so we have a very succinct process, as Jacques said. Last year, we did about 1,000 of those cases in three months.
Our mistake in the past has been—if I can talk about mistakes—in creating processes where we could hear more cases. We improved the hearing thing, but what we didn't do was reduce the time at the front end that staff does and reduce the time at the back end. We are now trying to make the whole thing...reduce this amount of work here and reduce the amount at the back end, which, in the end, reduces the burden on veterans.