Thank you. That's a great question.
As their leader, I worked hard over the last two years to ensure that we maintained morale. Sometimes it can seem defeating when you're looking at a large volume of applications. What really helped to augment or increase our capacity is that as we onboarded new staff, they helped us to look at our work in a different way, posed questions and offered us opportunities to be more efficient in our work, and being able to share the workload across a greater number of employees really helped us get into our stride.
I would say in summary that there were two parts. More hands on deck to share the load was absolutely helpful, but it was the freshness and spirit of new folks coming onboard that really helped to bring up the morale.