Absolutely. The million-dollar question is how we make these services more accessible.
In the first place, we should reduce in any way we can the paperwork barrier between an individual putting their hand up and then sitting down with a counsellor, for instance. Veterans Affairs has recently announced that they will automatically approve certain services at the time of application. From our perspective, that's a fantastic announcement and progress.
For individuals who have trouble processing their application against talking through their experience and getting that down on paper, we've often worked with the service officers with the Royal Canadian Legion so that somebody who has received VAC training is able to act on behalf of an individual who is applying to Veterans Affairs. Something like that is incredibly helpful, but again it depends on access and comfort with that organization, as Mr. Ross identified.