Also, thank you for bringing up “boilerplate”. I've used that several times, and not a lot of people outside of the military understand that term and its meaning. I have to say thank you very much for that.
Part of the process was to raise awareness. I think that was obviously to recognize a lot of the mistakes that we in the military had made in the past. My question, Sergeant Usherwood, would be, do you feel that would be important training for the caseworkers and file workers, for them to know a little more when they're dealing with a file? I'm not sure if that's part of their job description and whether they're aware of what we've gone through.
What are your thoughts on that?