It's based at Queen's. It provides national research opportunities through a wide-ranging partnership. I will say that when it comes to the cultural competency argument I made earlier, it also applies to health care providers.
When you have a veteran patient coming to see health care providers in the civilian system, that familiarity with the veteran experience might not be there. Queen's and the gender lab that I referenced earlier—in, for example, the work done by Dr. Linna Tam-Setto,—have developed tools for health care providers to develop that cultural competency to be able to interact with veteran patients through a gender-sensitive lens.
Those types of approaches, in which you build tools to empower practitioners, are consistent with the recommendations I gave for that supportive environment for veterans, especially women veterans, when they're seeking support services.
What I'll also say is that through the research, we did an environmental scan of the types of services that were provided outside of VAC, because to me there are obvious gaps. I don't think we can necessarily expect VAC to fill all of those gaps. That's not a realistic expectation, so a lot of non-profit organizations have popped up to fill those gaps. It would be great if Veterans Affairs, for instance, had a really up-to-date directory, by city or by region, in which the service providers that have emerged—for instance, through charities and not-for-profits—were listed so that this up-to-date information would be at your fingertips.
Those are the types of small adjustments that can maybe bridge some of those glaring gaps that have been made evident by the stories that were shared today.