In the military, there is an exit interview to do with your medical health if you are being medically released. I believe they were going to do that for all releases as well, but I'm not aware of that.
From the time I first put my application in to Veterans Affairs until someone actually, finally, did an interview with me on my current health, it was a year and a half, and that was not done by Veterans Affairs. It was actually done by PCVRS, the new company that's been hired to do that. I can't remember what exactly it stands for. To be honest, the communication with them since then has been relatively non-existent.
The interview on the application to Veterans Affairs should happen because, as Vivienne said, we don't know what we're entitled to. I still, to this day, do not know what a long-term disability is and what a disability is, as far as VAC is concerned.