Let's look at another of your departmental results indicators: “Veterans are able to adapt, manage, and cope within post-service life”. I hear from veterans like Wade Ritchie, petty officer, 2nd class, who happens to be a constituent of mine, who says that his transition to civilian life was held up and complicated. In fact, he was left to his own devices. He was having so much trouble navigating the bureaucratic maze that is both VAC and the PCVRS situation. His own case manager won't even get back to him to try to help him navigate that.
Doug Kromrey reached out on behalf of one of his former soldiers who was diagnosed with PTSD while he was in the military but who then had to fight to try to re-prove that condition to VAC when he left the military. He was then denied the support he needed. Even though while in the military he was diagnosed with it, VAC didn't recognize it. He couldn't seem to convince VAC that the condition the military told him he had existed.
Nicole Murillo is one of many veterans who can't find a family doctor. She therefore can't get prescriptions or the referrals she needs for the VAC programs.
I just can't stress enough that we hear from dozens of veterans every single week who have lost access to services they once had due to VAC's sloppy transition to this new service provider. How can our veterans thrive post-service when they suddenly lose their benefits and supports or when they can't even get them to begin with?