I would say that there are three things.
The one we can't control is the number of applications that come forward to us. The department has made and has put an exceptional effort into making sure we're publicizing the benefits, services and programs that we have available. What that means is that more veterans might come forward to apply. That's a good story, but it also challenges us from a resource point of view. We can't control the amount of intake that comes in. We want to make sure that we're responding to any veteran who comes forward with that need.
The second variable would be our ability from an automation or automatic point of view to reduce the challenges in the application process to make it easier for veterans and to make it easier for service providers, health professionals and others to submit the documentation we might need.
Lastly, it's the actual capacity that we have in the department, from a human resources point of view, to be able to process these things. We've had an ability to improve or increase our number of staff on that over the last number of years, and that's been showing up in the reduction of the backlog.