From a Veterans Affairs perspective, we work hand in hand with our colleagues at the Canadian Armed Forces as a part of the continuum of transition. When we start working with members at the time they are transitioning, we work with them to identify any potential benefits or services they may need when they move on to civilian life. At the same time, we also work with them to identify any potential risks or potential barriers to transition that may impact them.
At that point, that's when one of our veterans service agents may work with them to offer benefits and services. If we find we are going to need more hands-on work with the veteran, we'll then offer case management services so that we can ensure the transition is smooth and that the veteran receives the services and benefits they need in an opportune time.